Practice Manual · Section 1

Who We Are

Version 1.0 · April 2026 · For internal staff use

Rawesome Vets is the only veterinary clinic that combines professional veterinary care with the direct supply of high-quality raw meaty bones. We believe food is medicine — that proper nutrition prevents and improves dental disease, obesity, and skin and ear issues.

Our mission: to spread the message of raw meaty bones for life — so that every pet and every owner can benefit from the best possible diet for their animal.

Core Values

Ownership Take responsibility for your patients, your work, and your mistakes.

Compassion For every animal, every owner, and every colleague.

Teamwork We look after each other so we can look after our clients.

Work Ethic

Clean & Tidy As You Go A clean workspace helps you think clearly and keeps the team ready for whatever comes next. For vets: if you keep your own area tidy, your nurses can focus on supporting your patients — not cleaning up after you. This applies to both vets and nurses, in consult rooms, theatres, and prep areas.

Yes · Now · 100% Our standard answer to any task: yes we can do it, now is when we do it, and 100% is the only acceptable standard. If someone asks when a job can be done, the answer is now — and it gets done properly, not half-way.

Practice Information

Phone	02 4577 7061
Website	rawesomevets.com.au
Email	clinic@rawesomevets.com.au
Address	48 Rifle Range Rd, Bligh Park NSW 2756
Online booking	pawsapp.com.au
Pet food shop	rawesomepetfood.com.au

Opening Hours (vet clinic & pet food shop)

Day	Hours
Monday	9am – 7pm
Tuesday – Friday	9am – 5:30pm
Saturday	9am – 12pm
Sunday & public holidays	Closed · may be staffed if boarding patients in hospital

Schedule	Time	Days
Consults	9–11am and 3:30–5:30pm	Tue–Fri
Consults (gap-only)	5–7pm	Mon only
Surgery	11am – 3:30pm	Tue–Fri
Surgery	11am – 5pm	Mon

We are a one vet on duty practice, supported by one to two nurses per shift.

Services

Consultations
Soft tissue surgery
Dentistry
Digital X-rays
Complex orthopaedic surgery (visiting mobile vets)
Ultrasound (visiting specialist)

Payments accepted: major pet insurance (gap only), VetPay, Zip Pay