Practice & Policy
- Practice Manual — Who We Are Mission, values, work ethic, opening hours, services, and payment types. ↗
- Practice Manual — RMBD Essentials Raw meaty bones diet philosophy, species feeding guide, FAQ, and onboarding quiz. ↗
- Practice Manual — Clinical Standards Clinical protocols, consult standards, and quality benchmarks. Soon ↗
- Practice Manual — Service Scope What we offer in-house, what we refer, visiting specialists. Soon ↗
- Practice Manual — Staff Expectations Conduct, presentation, communication, and performance standards. Soon ↗
New Staff
HR & Pay
Procedures (SOPs)
- Kennel Handling
- Opening Shift Kennel morning rounds for boarders and in-patients, pet food room, front of clinic ready by 9am. Kennel ↗
- Administrative
- End-of-Day Close Closing checklist, locking up, kennel evening rounds, handover to opening nurse. Admin ↗
- Drug & Supplier Order Unpacking Receiving, expiry checks, cold chain, stock rotation, controlled drug handling and logging. Admin ↗
- Surgery
- Surgery Set Up & Close Theatre prep, O2, patient files, recovery setup, post-surgery close including ISO/O2 and dental machine. Surgery ↗
- Medicine
- Ordering Vetnostics Pathology Adding path tests to invoice, printing the request form, and finalising. Common profiles included. Medicine ↗
- Compounding Medications Ordering process, payment-before-order rule, suppliers, turnaround times, storage. Soon ↗
- Reception
- Patient Checkout & Billing Payment types, deposits, reversals, account notes, discounts, troubleshooting, end-of-day checklist. Reception ↗
- Stray Animals Protocol Intake for stray cats and dogs — microchip scan, owner tracing, council contact, boarding. Reception ↗
- Billing
- AWL Voucher Checkout & Billing Two-invoice process for Animal Welfare League desex vouchers — client invoice for extras, AWL invoice for the base fee. Billing ↗
Reference
- Suppliers & Ordering Contacts Drug suppliers, food, consumables, equipment — account numbers, contacts, order process. Soon ↗
- Emergency & Escalation Contacts After-hours clinics, locum contacts, equipment repair numbers, specialist referrals. Soon ↗
- Equipment Troubleshooting Autoclave, X-ray, dental unit, anaesthesia machine — common faults and fixes. Soon ↗
- Raw Feeding FAQ Standard responses to common client objections and questions about raw meaty bones. Soon ↗